Return and Refund Policy

Welcome to Dolce Amara's Return and Refund Policy. We want to ensure that your shopping experience with us is as smooth and satisfying as possible. Please read our policy carefully to understand your rights and obligations regarding returns and refunds.

1. General Return Policy

At Dolce Amara, we strive to provide high-quality products and services. However, if you are not completely satisfied with your purchase, we offer the following return and refund options:

  • Time Frame: You may request a return within 14 days of receiving your order.
  • Condition: All items must be returned in their original, unused condition, including packaging, tags, and seals (if applicable).

2. Return Policy for Cosmetic Products

Due to the nature of cosmetic products, we have specific return requirements to ensure hygiene and safety:

  • Sealed Products: Cosmetics must be returned unopened, with the original seal intact. We cannot accept returns of any cosmetic products that have been opened or used.
  • Exceptions: If you receive a damaged or defective cosmetic product, please contact us immediately at [Your Contact Information], and we will arrange for a replacement or refund.

3. Return Policy for Digital Products

Digital products, such as eBooks, guides, or downloadable content, are not eligible for returns or refunds. Once a digital product has been purchased and accessed, the sale is final.

  • No Returns: As digital products cannot be physically returned and accessed immediately after purchase, we do not offer refunds for these items.
  • Technical Issues: If you experience technical difficulties with a digital product, please contact us at [Your Contact Information], and we will assist you in resolving the issue.

4. Affiliate Products

Please note that Dolce Amara may feature products available for purchase through affiliate links. For these products, the return and refund policies are governed by the respective affiliate partner, such as bol.com.

  • Affiliate Returns: If you wish to return a product purchased through an affiliate link, you must follow the return and refund policy of the affiliate partner. We recommend checking their specific policy for details.
  • No Direct Returns: Dolce Amara does not handle returns, exchanges, or refunds for affiliate products directly. Please contact the affiliate partner's customer service for assistance.

5. How to Initiate a Return

If your purchase is eligible for a return according to the conditions outlined above, please follow these steps:

  1. Contact Us: Reach out to our customer service team at [Your Contact Information] with your order number and reason for the return.
  2. Return Instructions: We will provide you with return instructions, including the return address and any required documentation.
  3. Shipping Costs: You are responsible for all return shipping costs, regardless of the reason for the return. We recommend using a trackable shipping method, as we are not responsible for items lost during return shipping.
  4. Refund Processing: Once we receive and inspect the returned item(s), we will process your refund within 14 business days.

6. Refunds

  • Eligible Refunds: Refunds will be issued for returned products that meet our return policy criteria. Once we receive and inspect the returned item(s), we will notify you of the approval or rejection of your refund.
  • Refund Process: If your refund is approved, it will be processed and automatically applied to your original method of payment within 14 business days. Please note that the time it takes for the refund to appear in your account may vary depending on your payment provider.
  • Deductions: The original shipping costs, as well as the return shipping costs, will not be refunded and will be deducted from your total refund amount.
  • Non-Refundable Items:
    • Cosmetics: Items that have been opened or unsealed.
    • Digital Products: Digital downloads and online content are non-refundable once accessed.
  • Partial Refunds: In certain situations, only partial refunds may be granted (e.g., products with signs of use, missing parts, or damaged packaging).
  • Refund Denial: If your return is not approved, we will inform you and arrange to return the item(s) to you at your expense.

7. Contact Information

If you have any questions or concerns about our Return and Refund Policy, please feel free to contact us:

Thank you for shopping with Dolce Amara! We appreciate your understanding and cooperation in following our return and refund guidelines.